Warranty & care
Every piece that leaves the Tilarán woodshop carries a one-year limited warranty — built-in or freestanding, installed or not. Here is exactly what that covers, and how to keep your piece well for decades.
The warranty
The warranty protects the original purchaser, at the original place of delivery or installation. If a piece or component shows a manufacturing defect within one year, we repair or restore it at no cost.
If hinges, sliders, or handles need replacement, we replace them with an identical or compatible part. Replacements stay covered for the remainder of the original warranty period.
Quartz, marble, granite, and Corian are covered when permanently installed indoors. If a surface is replaced, slight variations in color and veining are natural to the stone.
Built-in LED lights, transformers, and connectors are covered for 30 days against defects in materials or workmanship — not damage from power surges. Costa Rica's grid fluctuates; we recommend a voltage regulator where possible.
The honest part
Some things are the nature of real materials or the conditions of use, and fall outside the warranty:
If something isn't covered, we'll still tell you honestly what it needs — advice is free.
If something's wrong
Write to us during the coverage period — hello@bernardourbina.com or WhatsApp.
Include your original proof of purchase.
Send photos or video that clearly show the issue.
We respond quickly, look at each case properly, and find the solution that honors the piece.
Care guide
Place furniture where temperature and humidity stay stable, away from direct sunlight. That one habit preserves more than any product will.
Send a photo. We'll tell you exactly how to care for it — no charge, no fuss.
Get in touch